Space & VIbes
FAQ

Most frequent questions and answers

We send packages from our warehouses in different places in the world including (US, China, and Europe) depends on your location, availability of particular item, and, the way they are made because some of our products are completely handmade in specific location of the world.

All orders shipped within the USA, delivery will take 2-4 weeks from the shipping date. Please allow processing time from 1 to 5 days.

Due to COVID-19 please keep in mind that some orders might take a bit longer to reach their destination. We apologise in advance.

Outside US address, the parcel may take up to 4-5 weeks before it is delivered depending on customs clearance. Rest assured we will be sending you your tracking number as soon as it is shipped.

On Space & Vibes shipping is FREE on all orders. 

We accept all major credit cards: MasterCard, Visa, American Express, and Discover, and PayPal.

 

Our store prices are in United States dollar (USD).

*In the case you pay in a currency that’s different from the designated currency of your payment method, your provider or third-party payment processor may apply a currency conversion rate or fees to your payment.

Contact your provider (for example, your credit or bank card issuer) for information on what fees may apply, since they’re not controlled by Space & Vibes.

Yes of course, once we ship your order we’ll provide you with tracking details, for now, tracking details are only available for the Us customers. Please allow at least couple of hours to days after we supply the tracking details for them to register on the system.

Space & Vibes is an online shop and we do not have any phisical store at the moment. 

Most times this is because our customers have accidentally entered their email wrong, but it may be the case that confirmation email accidentally goes to your email spam folder.

If you believe you may have entered your email wrong please contact us and we will fix it for you, if you have any other issues with order confirmation email pelase contact us and we’ll help you out.
Please find those information in our Return Policy.

Most your orders are processed within 1 to 5 days. If you wish to cancel your order for any reason, please email us at sales@spaceandvibes.com within 24 hours. Please check our Return Policy for more information.

Yes, we ship all around the world, including major asteroids. Just kidding, but we got planet Earth covered.

*International orders are subject to import, duties, and customs taxes, which are applied once your shipment reaches the country of destination. We cannot predict what your particular charges may be. For more information regarding your country’s customs policies please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

We ship from our warehouses in different locations in the world including US, India, Singapore, China, and Europe.  We source from reliable vendors around the world. We sample each item and even visit factories to ensure that quality meet our standards and sustainable practices.

If you have any question that isn’t covered in this FAQ article, you can contact us any time through contact form, email or live chat on our website.